Community Standards

 

AUTHENTIQUE LUX

COMMUNITY STANDARDS

RESPECT. DISCRETION. INTEGRITY.

Authentique Lux is committed to providing a refined, secure, respectful, and professional experience for every client, consignor, collector, guest, employee, contractor, and service partner.

These Community Standards apply whenever you interact with Authentique Lux, including through our website, Concierge communications, private appointments, consignment services, authentication services, auctions, purchases, deliveries, events, social channels, and other Authentique Lux experiences.

By engaging with Authentique Lux, you agree to conduct yourself in a manner consistent with these standards.

1. RESPECTFUL CONDUCT

All interactions with Authentique Lux must remain respectful, professional, and appropriate.

We do not tolerate:

  • Threatening, abusive, intimidating, or aggressive behavior
  • Harassment or bullying
  • Profanity directed at employees, clients, contractors, or other participants
  • Unwanted sexual comments, advances, gestures, or conduct
  • Repeated unwanted contact
  • Deliberate humiliation, intimidation, or hostile behavior
  • Conduct intended to disrupt or interfere with another person’s experience

Disagreement regarding a transaction, valuation, condition report, authentication decision, auction result, or service outcome does not justify abusive or threatening conduct.

2. DISCRIMINATION & HARASSMENT

Authentique Lux is committed to maintaining an environment in which individuals are treated with dignity.

Discrimination, harassment, or derogatory conduct based on characteristics protected by applicable law is prohibited.

We expect all clients, guests, employees, contractors, vendors, and service partners to communicate with professionalism and respect.

3. SAFETY & SECURITY

The safety of our clients, team, merchandise, and facilities is a priority.

Conduct that creates a safety or security risk is prohibited, including:

  • Violence or threats of violence
  • Theft or attempted theft
  • Fraudulent activity
  • Intentional property damage
  • Unauthorized access to restricted areas
  • Possession or use of illegal substances during an Authentique Lux appointment or event
  • Any unlawful activity
  • Conduct that materially interferes with the safe handling, inspection, transportation, or transfer of luxury property

Authentique Lux may immediately suspend an appointment, transaction, or service when we reasonably believe a safety, security, or fraud concern exists.

4. HONESTY & TRANSACTION INTEGRITY

Trust is fundamental to every Authentique Lux transaction.

Clients and participants are expected to provide truthful and accurate information regarding:

  • Identity
  • Ownership
  • Provenance
  • Authenticity
  • Condition
  • Purchase history
  • Repairs or alterations
  • Payment authority
  • Shipping information
  • Auction registrations
  • Consignment submissions
  • Supporting documents

Knowingly submitting stolen, counterfeit, fraudulently obtained, materially misrepresented, or otherwise prohibited merchandise is strictly prohibited.

Authentique Lux may decline, suspend, cancel, or investigate transactions involving suspected fraud, misrepresentation, counterfeit merchandise, payment abuse, or unlawful activity.

5. AUCTION CONDUCT

Auction participants are expected to participate in good faith.

Prohibited activity includes:

  • Shill bidding
  • Bid manipulation
  • Collusive bidding
  • False bidder registration
  • Bidding without genuine intent or ability to complete the purchase
  • Unauthorized use of another person’s account or payment information
  • Attempts to circumvent applicable auction rules
  • Interference with other bidders or the auction process

Auction participants remain subject to all applicable auction conditions and third-party platform requirements.

6. CONSIGNMENT & SELLER CONDUCT

Consignors and sellers must act in good faith throughout the evaluation, authentication, consignment, direct-purchase, and settlement process.

Clients must not knowingly provide false or incomplete information regarding an item’s authenticity, ownership, provenance, condition, repair history, or legal status.

Authentique Lux may request additional documentation, identification, proof of ownership, or supporting records when reasonably necessary.

Submission of merchandise does not obligate Authentique Lux to accept, purchase, authenticate, consign, or sell any item.

7. PAYMENT & CHARGEBACK ABUSE

Fraudulent payments, unauthorized payment methods, intentional chargeback abuse, payment reversals made in bad faith, or attempts to avoid lawful payment obligations are prohibited.

Authentique Lux may suspend or terminate services, withhold shipment or release of merchandise, pursue available remedies, or refer suspected fraud for further review where appropriate.

Nothing in this section limits a consumer’s lawful right to dispute an unauthorized or legally defective transaction.

8. COMMUNICATION STANDARDS

Our Concierge Team is committed to thoughtful, professional service, and we expect the same courtesy in return.

Clients should:

  • Use approved Authentique Lux communication channels
  • Allow reasonable time for responses
  • Avoid excessive or repetitive contact
  • Refrain from threatening, insulting, or harassing communications
  • Provide complete and accurate information when requesting assistance
  • Respect reasonable business hours unless an urgent transaction requires otherwise

Authentique Lux may limit communication to a designated channel where necessary to manage a dispute, security concern, or high-frequency contact appropriately.

9. PRIVACY & DISCRETION

Clients must respect the privacy of Authentique Lux personnel, other clients, consignors, buyers, bidders, and business partners.

Unauthorized disclosure of private client information, personal contact information, confidential transaction details, or restricted business information is prohibited.

Recording private appointments or conversations without appropriate consent may be prohibited by law and by Authentique Lux policy.

10. SOCIAL MEDIA & PUBLIC INTERACTIONS

Authentique Lux welcomes thoughtful engagement across social and digital channels.

We may remove, restrict, or report content that contains:

  • Threats
  • Harassment
  • Hate speech
  • Fraudulent claims
  • Impersonation
  • Spam
  • Doxxing or publication of private information
  • Explicit or unlawful material
  • Deliberately deceptive content
  • Content that infringes intellectual-property rights

Good-faith criticism or disagreement is not prohibited merely because it is unfavorable.

11. PRIVATE APPOINTMENTS & PROPERTY VISITS

Where Authentique Lux provides an in-person appointment, pickup, delivery, valuation, or other private service, the environment must be reasonably safe and appropriate for our personnel and representatives.

Clients are expected to:

  • Provide safe access to the appointment location
  • Secure uncontrolled pets where reasonably necessary
  • Inform us of known hazards that could materially affect the visit
  • Ensure that individuals present behave appropriately
  • Refrain from conduct that interferes with secure handling or inspection of merchandise

Authentique Lux may end or reschedule an appointment where conditions are unsafe or inappropriate.

12. INTELLECTUAL PROPERTY & BRAND MISUSE

Unauthorized copying, reproduction, imitation, alteration, or commercial use of Authentique Lux branding, photography, written content, certificates, marketing materials, layouts, or other proprietary materials is prohibited.

No person may falsely claim to represent, be affiliated with, or be authorized by Authentique Lux.

Use of third-party luxury trademarks remains subject to the rights of their respective owners.

13. COMPLIANCE WITH LAW

All persons interacting with Authentique Lux must comply with applicable laws and regulations.

Authentique Lux may cooperate with lawful governmental, regulatory, judicial, or law-enforcement requests where required or appropriate.

We may preserve relevant records where reasonably necessary for legal compliance, fraud prevention, dispute resolution, or protection of our rights.

14. VIOLATIONS OF THESE STANDARDS

Depending on the seriousness and circumstances of a violation, Authentique Lux may:

  • Issue a warning
  • End an appointment
  • Restrict communications
  • Cancel or decline a transaction
  • Suspend bidding or purchasing privileges
  • Decline future consignments or services
  • Restrict or terminate account access
  • Permanently refuse service
  • Preserve relevant records
  • Report suspected unlawful activity where appropriate or required

Authentique Lux may take immediate action where conduct presents a credible threat to safety, security, property, transaction integrity, or legal compliance.

15. GOOD-FAITH COMPLAINTS & FEEDBACK

These standards are not intended to prevent clients from raising legitimate concerns, requesting assistance, disputing a transaction in good faith, or providing honest feedback.

Authentique Lux welcomes professional, good-faith communication regarding our services.

Concerns will be evaluated based on the applicable transaction terms, policies, documentation, and surrounding circumstances.

16. RELATIONSHIP TO OTHER AUTHENTIQUE LUX TERMS

These Community Standards operate together with the applicable:

  • Terms of Service
  • Privacy Policy
  • Consignment & Sales Agreement
  • Final Sale Policy
  • Shipping Guidelines
  • Auction conditions
  • Authentication terms
  • Reserve Program terms
  • Other transaction-specific agreements

Where a transaction-specific agreement contains more specific requirements, those requirements control for that transaction.

17. CONTACT AUTHENTIQUE LUX

Questions, concerns, or reports regarding these Community Standards may be directed to:

AUTHENTIQUE LUX LLC

Private Concierge
424-384-9790

Consignments & Sell to Us
561-446-3824

Email
concierge@authentiquelux.com

AuthentiqueLux.com

LUXURY IS WHAT WE SELL. TRUST IS WHAT WE BUILD.