FAQ's
What is Authentique’s Authentication process and is it thorough?
At Authentique Luxury, authentication is notjust a process—it’s a promise. Ourcommitment to excellence begins with anunwavering focus on trust, transparency,and precision.Our team of authenticators includes expertswith backgrounds from the world’s mostprestigious luxuryhouses—including Hermès, Rolex, andTiffany & Co.—as well as renowned globalauction houses suchas Sotheby’s and Christie’s. They bringdecades of experience in evaluating luxurygoods across all major categories, from finejewelry and timepieces to designer fashionand handbags.What truly sets Authentique Luxury apart isthat every item we accept is reviewed underthe direct oversight of our executiveleadership. Both Founder & CEO LizetteSpurrier and President & CEO MarkSpurrier are personally involved inoverseeing our authentication standards,ensuring that no detail is overlooked and nocompromise is made. This level ofinvolvement is rare in the resale space—andit’s core to the white-glove experience weprovide.To maintain our edge against counterfeiters,we have implemented a tieredauthentication system based on productcategory and risk level. All authenticatorsundergo a minimum of 40 hours ofspecialized training during onboarding,followed by continuous education, dailyaudits, and trend updates. This proactiveapproach allows us to stay ahead ofemerging counterfeiting techniques andevolving brand standards.Our clients and consignors can havecomplete peace of mind: every piece sold orconsigned with Authentique Luxury isverified with absolute precision and handledwith the highest level of care. This is morethan authentication—it’s assurance, backedby our name and upheld by our leadership.
How is Authentique Authenticating their products?
To maintain our edge against counterfeiters, we have implemented a tiered authentication system based on product category and risk level. All authenticators undergo a minimum of 40 hours of specialized training during onboarding, followed by continuous education, daily audits, and trend updates. This proactive approach allows us to stay ahead of emerging counterfeiting techniques and evolving brand standards. Our clients and consignors can have complete peace of mind: every piece sold or consigned with Authentique Luxury is verified with absolute precision and handled with the highest level of care. This is more than authentication—it’s assurance, backed by our name and upheld by our leadership.
Who is Authenticating the products?
Our team of authenticators includes experts with backgrounds from the world’s most prestigious luxury houses—including Hermès, Rolex, and Tiffany & Co.—as well as renowned global auction houses such as Sotheby’s and Christie’s. They bring decades of experience in evaluating luxury goods across all major categories, from fine jewelry and timepieces to designer fashion and handbags. What truly sets Authentique Luxury apart is that every item we accept is reviewed under the direct oversight of our executive leadership. Both Founder & CEO Lizette Spurrier and President & CEO Mark Spurrier are personally involved in overseeing our authentication standards, ensuring that no detail is overlooked and no compromise is made. This level of involvement is rare in the resale space—and it’s core to the white-glove experience we provide.
Does Authentique carry any Counterfeit products?
No. Every single item we offer is thoroughly authenticated before it ever reaches a client’s hands.
“Authentique’s Authentication Process”
What are the Gemstone and Diamond grading standards?
At Authentique Luxury, all mounted diamond and gemstone grading is performed in strict accordance with the standards set by the Gemological Institute of America (GIA)—the global authority in gemology. In alignment with industry best practices, we do not remove stones from their original mountings, in order to preserve the integrity of the setting and craftsmanship. Grading is conducted in situ (within the mounting), using advanced non-invasive techniques. Each piece is carefully evaluated and appraised by our certified gemologists, ensuring that every item meets our rigorous quality and authenticity standards while maintaining its original design and value. Our clients can trust that every gemstone and diamond we offer has been examined with accuracy, care, and in accordance with the most respected standards in the industry.
What are Authentique’s Condition Standards and Definitions?
Every item we accept and offer for sale must meet our high standards for quality, authenticity, and wearability. All pieces are carefully inspected by our expert team to ensure they are clean, wearable, and presented accurately.
Each item is assigned a condition rating based on detailed visual and physical examination. These categories help clients make informed purchases and reflect transparent, industry-aligned standards.
🔹 Pristine
Condition: New
- Fashion items include original tags, box, and dust bag
- Jewelry includes original box or pouch, and may or may not include tags
- No signs of wear or handling
🔹 Excellent
Condition: Like new, without tags
- Fashion items show no evidence of use
- Jewelry may have been lightly handled
- Tags may not be attached; boxes or dust bags may be missing
🔹 Very Good
Condition: Gently worn with minimal signs of use
- Clothing and shoes may show light fading or markings
- Handbags may exhibit slightly worn corners or minor interior wear
- Jewelry may show light scratches, nicks, or small dents
🔹 Good
Condition: Moderate visible wear
- Clothing or shoes may show moderate creasing or discoloration
- Handbags may have noticeable corner wear or scratches
- Jewelry may have moderate surface marks or wear to finish
🔹 Fair
Condition: Heavy wear, still functional
- Clothing may have seam stress, loose threads, or minor embellishment loss
- Shoes may show heavy scuffs or wear to soles
- Handbags may have heavily worn edges or significant interior wear
🔹 As Is
Condition: Significant wear; may require repair
- Items may have issues such as missing hardware, broken closures, small holes, or stains
- Sold in current condition and priced accordingly
🧰 Included Accessories
Whenever available, items will be accompanied by original boxes, dust bags, authenticity cards, or tags. These details will be clearly listed in each product description.
What are Authentique’s Condition Standards and Definitions? What are Authentique’s Shipping and Delivery options?
At Authentique Luxury, we take the delivery of your items as seriously as we do the authentication. Every order is carefully packed and shipped using trusted carriers, with tracking and signature confirmation to ensure safe and timely delivery.
🚚 Shipping Options & Rates
Domestic (U.S.):
- Flat Rate Shipping: $18 via FedEx or equivalent premium carrier
- Free Shipping: Automatically applied to orders over $1,900 or when a promotional offer is in effect
- Signature Required: All high-value shipments require a signature upon delivery
International:
- Flat Rate + Surcharge: $28 total ($18 base + $10 international handling)
- International shipments may be subject to customs duties, VAT, or import fees depending on the destination country. These charges are the responsibility of the recipient.
📦 Fulfillment & Processing Times
- Orders are typically processed within 1–3 business days
- Once shipped, you will receive an email with tracking information
🔐 Shipping Security
- All packages are insured and trackable
- Signature confirmation is required on all orders over $500
- We use discreet packaging to ensure safe delivery of high-value goods
🎁 Promotions & Free Shipping
- Spend $1,900 or more to receive complimentary domestic shipping
- Free shipping may also be available during seasonal events or VIP promotions—applied automatically at checkout when eligible
What should Authentique’s Customers expect when shopping with us?
🌐 Shop Anywhere, Anytime
While we don’t have a dedicated mobile app (yet), our website is fully mobile-friendly and optimized for a seamless experience across phones, tablets, and desktop devices.
What You Can Expect:
- 🛍 Smooth Browsing on Any Device
Whether you're on your phone or desktop, enjoy a fast, intuitive, and elegant shopping experience. - ✨ Tailored Experience
Save your favorites, manage your consignment, and explore curated collections with ease—no app needed. - 🔒 Secure Checkout
Shop with confidence from any device, with secure payment options and protected personal data. - 📦 Full Access to Services
From browsing authenticated pieces to scheduling white-glove consignment, all services are accessible across all platforms.
Shop confidently—whenever, wherever.Authentique Luxury is designed to deliver a premium experience without the need for downloads.
What does the red heart next to each item mean?
❤️ Meet Your Obsessions
Found something you love? Click the red heart next to any item to add it to your Obsessions — your personal space to bookmark favorites, build a mood board, and keep track of luxury pieces that speak to your style.
What You Can Do:
- 💎 Save Your Favorites
Curate a collection of pieces you love across categories—from fine jewelry to iconic handbags. - 🎨 Create a Mood Board
Use Obsessions as a visual wish list or inspiration board to refine your personal aesthetic. - 🔔 Get Notified
We'll alert you if one of your Obsessions goes on sale, gets discounted, or is about to sell out.
🔍 How to Access:
- On desktop or tablet: Click the heart icon in the upper right corner of the website
- On mobile: Tap "Obsessions" from the main menu
Luxury is personal. Obsess over what you love — we’ll keep an eye on it for you.
Does Authentique offer B2B Services?
Yes. We offer Commercial distribution services. Please contact us at concierge@authentiquelux.com for inquiries on how we can help your business grow.